##  [Service-Level Agreement](/service-level-agreement-1) 

  ##  [Service-Level Agreement](https://information.quantumdictionary.io/service-level-agreement-2) 

  

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**Information & Communication Dictionary**

 







 

 

 

 



 

 

 

 

Definition

A documented agreement between a service provider and a consumer (which may be an internal unit or an external organization) that defines measurable performance expectations, responsibilities, reporting and remediation mechanisms, and the conditions under which those measures are evaluated across organizational boundaries.